“In 2013, as a founder and CEO of a company with 30 employees, I felt the time had come for our company to move mail out of our unstable Exchange mail-server in to a cloud data-center. Our development department had already started to use Azure as a test-platform for our software development and on my home front, I had bought and installed Office 365 for my wife and 2 daughters and loved the stability and the fact that all units were synchronized!
How difficult could it be to buy Office 365 for my employees and our organization? – VERY DIFFICULT!
My existing IT-department didn’t have enough knowledge about Office 365 and I had to resort to Google and Internet, just like I had done when buying my private licenses. But this time my customer journey was totally different! Why didn’t I find, online, Office 365 prices for companies? Why was every IT-partner I contacted, trying to complicate and problematize our existing situation and the implementation of Office 365? Why couldn’t anyone tell me why I SHOULD’NT buy the licenses from Microsoft’s homepage?
In pure frustration, I swiped my company credit card on Microsoft’s 365 homepage – AND THOUGHT THAT THIS WAS GOING TO WORK OUT GREAT!
But it didn’t work out great. In a way the IT-partners I had talked to, were right all along – this was anything but easy! Some surprising questions suddenly popped-up. How was I supposed to find good arguments to convince our board and co-owners that the cloud was better than “steel on the ground”? How could we organize the implementation and migration of existing data? How could we handle long file names when migrating to SharePoint? How could we train our employees? How should we organize access? How could we, in our organization use Office 365 in the most effective way?
Where could I find the answers to these questions? – FROM MODERN PARTNERS
Chance would have it, that I was given the opportunity to express my frustration at a management seminar at Microsoft during the spring of 2014. My own customer experience journey was then used when collaborating with Microsoft to make our first KOGGER workshop in 2015. Since November that year, KOGGER has cooperated with Microsoft and their distributors in Scandinavia and held more that 150 workshops, many seminars and thus met more than 1000 fantastic technology-interested decision makers who have all identified the same need – the need to simplify a value proposition and simplify the customer journey for customers searching on the internet.”
More about my journey at: https://www.linkedin.com/in/oscarhovland/